Returns & Exchange Policy
India Return & Exchanges
Before you return a Rangsutra product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch as a defect. Hand-loom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at Rangsutra we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
International Returns & Exchange
Please note that Exchange or Refund will not be made against the International Order, unless there is a quality issue, defect or different from its description.
India Reverse Pick Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Exchange. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
Domestic Refund Info – Rangsutra will exchange the returned item. No refund only exchange.
You can call us on 9958427677 or e-mail us at firstname.lastname@example.org within 10 days from the date of delivery.
Please mention your order number in the subject line to help us quickly process your exchanges.
Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the Rangsutra tags.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 5 business days from the date of request.
After the receipt of item(s), your request for exchanges would be processed.In the case of exchanges, your new order will be dispatched to you within 5-7 business days after we receive the earlier shipment.